Help centre
Deposits, redemptions, fees, verification, account security and the Agent. If the answer is not here, write to us and we reply within a business day.
Getting started
What Orbit is, and what the first ten minutes look like.
Deposits and redemptions
How money enters a vault, and how it comes back.
Fees and performance
What is charged, when, and how to read a track record.
Trust and verification
What the marks next to a name mean, and what they do not.
Account and security
Access, identity checks and keeping the account yours.
The Orbit Agent
What the Agent can do for you, and where its limits are.
Language, display and devices
Small things that make the product easier to live with.
Troubleshooting
When something on the screen is not behaving.
Still stuck
Include your account email, the vault name and when it happened, and we can skip a round trip. Security reports go to security@the-orbit.xyz and jump the queue.
- First reply
- Within 1 business day
- Hours
- Mon–Fri, 09:00–18:00 HKT
- Languages
- English, 中文, 日本語, العربية
Trading involves risk. Past performance is not indicative of future results. Vault NAV can rise or fall.